Cancellation & Refund Policy

01

Order Cancellations

1. Customers may request a cancellation within 24 hours of placing the order.
2. Cancellation requests beyond this timeframe may not be accepted, as the order may already be processing or dispatched.
3. To request a cancellation, contact our Customer Service Team with your order number and relevant details.
4. If approved, the refund will be processed to the original payment method according to the timelines below.

02

Non-Cancellable Items

Certain items are non-cancellable once an order is placed. Refunds or replacements will only be considered if the product is proven to be defective, damaged or not as described.

03

Damaged or Defective Items

1. If a customer receives a damaged or defective product, they must notify our Customer Service Team within 7 days of delivery.
2. Supporting evidence, such as photographs or videos, must be provided to begin verification.
3. After assessment and verification by our team or merchant partner, the resolution may include:
   • Replacement of the item.
   • Repair services, where applicable.
   • A full or partial refund, depending on the nature of the defect.

04

Product Not as Described

If the product received does not match the description on curapod-m.com or does not meet your expectations, report the issue to our Customer Service Team within 7 days of receiving it. Our team will review the product details and submitted evidence. A suitable resolution may include an exchange, refund or another appropriate action.

05

Refund Process

Once a cancellation, return or complaint is approved for a refund:

• Refunds are initiated only after the returned product and its accessories, if any, are received and inspected at our designated facility.
• The refund is processed to the original payment method within 4 to 7 business days from receipt and approval.
• Timelines may vary slightly depending on your bank or payment provider.